Return & Refund Policy

Effective Date: September 20, 2024
Last Updated: September 20, 2024

At Perffo, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how products purchased through https://perffopro.com/ may be returned, exchanged, or refunded.

1. Return Window

Unless otherwise stated on a product page, customers may request a return within [30] days of the date the order is delivered.

To qualify for a return, the product must generally:

• Be unused and in its original condition;

• Be returned with original packaging, accessories, manuals, tags, and documentation where applicable;

• Not show signs of damage, misuse, alteration, or excessive wear; and

• Be accompanied by valid proof of purchase.

Certain products may have different return conditions. Any product-specific return restrictions displayed at the time of purchase will apply.

2. Non-Returnable Items

Unless required by applicable law, certain items may not be eligible for return, including:

• Final-sale or clearance items clearly identified as non-returnable;

• Customized or personalized products;

• Products made specifically to a customer’s specifications;

• Gift cards;

• Downloadable or digital products after access or download has occurred;

• Perishable products;

• Hygiene-sensitive products where return is prohibited for health or safety reasons after opening; and

• Products that cannot be resold due to their condition.

Any applicable non-returnable status will be disclosed before or at the time of purchase where required.

3. How to Request a Return

To request a return, contact:

Email: [Returns Email]

Please include:

• Order number;

• Name used for the order;

• Product(s) being returned;

• Reason for the return; and

• Photographs or supporting information if the item is damaged, defective, or incorrect.

Do not ship an item back until you have received return instructions or authorization where required.

4. Return Shipping

For a voluntary return due to customer preference, such as ordering the wrong size, changing your mind, or no longer wanting the product, the customer is responsible for return shipping unless otherwise stated.

If the product is defective, damaged upon arrival, incorrect, or materially different from the product ordered, PerffoPro will determine an appropriate remedy consistent with applicable law and may provide a prepaid return label where appropriate.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery where reasonably possible.

Please provide photographs of:

• The product;

• The packaging;

• Shipping label; and

• Any visible damage.

We may offer a replacement, repair, store credit, or refund depending on the circumstances.

6. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

We are not responsible for delays caused by a customer’s bank, credit-card issuer, payment processor, or other financial institution.

7. Original Shipping Charges

Unless required by applicable law or the return results from our error, original shipping charges may be non-refundable.

Where an item is defective, damaged, incorrect, or otherwise subject to a legally required refund of shipping charges, the applicable shipping amount will be handled in accordance with applicable law.

8. Partial Refunds

A partial refund may be issued where:

• Only part of an order is returned;

• The returned product is missing components;

• The product has been used or damaged beyond what is reasonably necessary to inspect it; or

• Another circumstance warrants a partial refund under applicable law.

We will not unlawfully reduce refunds where applicable consumer protection law requires a full refund.

9. Exchanges

If you would like to exchange an eligible product, contact us at [Returns Email].

Exchanges are subject to product availability.

If the replacement product has a different price, the applicable price difference may be charged or refunded.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [support email].

We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.

Once an order has shipped, it may need to be handled under this Return Policy rather than as an order cancellation.

11. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect address, refused delivery, failed to collect the package, or otherwise caused the shipment to be returned, applicable return shipping or reshipping costs may be deducted from a refund or charged separately, to the extent permitted by law.

12. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent, abusive, or excessive return activity.

Nothing in this section limits any rights provided to consumers under applicable law.

13. Statutory Rights

This Policy does not limit or waive any consumer rights, warranties, remedies, or protections that cannot legally be waived or excluded under applicable federal or state law.

14. Policy Changes

We may update this Return & Refund Policy from time to time. The version in effect at the time of purchase will generally apply to that purchase, except where applicable law requires otherwise.

15. Contact

For return and refund questions:

Perffo Online Shop
Email: returns@perffopro.com
Website: https://perffopro.com/
Phone: +1 (281)-515-2751